Terms & Conditions

LLC „Synergy Georgia“ (brand MODI)

Terms and Conditions of Use of the Website (Trading Policy)

Company: LLC „Synergy Georgia“
Brand: MODI
Identification code: 400358117
Website: www.modi.shopping
E-mail: info@modi.shopping
Address: 140 Tsereteli Ave., Tbilisi, Georgia

Preamble

This document sets out the rules of the relationship between LLC „Synergy Georgia“ (hereinafter the „Company“, „MODI“) and the customer. It is based on the applicable law of Georgia (the Civil Code of Georgia, the Law on the Protection of Consumer Rights and other normative acts). Its purpose is to ensure fair, transparent and customer-focused service.

Definitions

Website – www.modi.shopping and/or the Company's other digital channels through which goods are offered and sold.
Goods – any movable item, including digital service or voucher-type units.
Company / trader – LLC „Synergy Georgia“, brand MODI.
Customer – a natural person who acquires a product for personal use (for non-commercial purposes).
Account – the customer's profile on the website.
Registration – creating an account and accepting the terms.
Authorisation – signing in to the account and acting through it.
Distance contract – a contract concluded solely by means of distance communication (website, telephone call, messenger, etc.).
Retail premises – MODI's physical points of sale (stores).
Warranty service – free repair or replacement in the event of a defect, under the rules laid down by the Company.
Personal data – information identifying the customer.

Chapter I – General rules for concluding a contract

1) Access to information and prior inspection

The Company provides the customer with full and accurate information about the manufacturer of the goods and about their essential characteristics and parameters. Where necessary, the goods may be visually inspected or tested before purchase, or documentary and media information may be sent (online).

2) Delivery period

MODI delivers without undue delay, and in any case no later than 14 working days from the conclusion of the contract, unless stated otherwise and the customer has been informed of and agreed to it in advance.
If this period is not met, the customer sets an additional reasonable period. If the obligation is still not performed, the customer has the right to withdraw from the contract and to claim damages in the manner laid down by law.
If the goods are no longer available, the Company will notify the customer immediately.

3) Conformity with the contract

The Company delivers goods conforming to the terms of the contract. Conformity means that:

the product matches the description and has the same qualities as the sample or presentation;
if a purpose was made known to the Company in advance and confirmed, the product is fit for that purpose;
if no purpose was stated, the product is fit for its ordinary use.

If the customer was informed of the defect before the contract was concluded, this does not count as a lack of conformity.

The Company is not liable for public statements (advertising or labelling) of which it was not and could not have been aware, which were corrected before the contract was concluded, or which did not influence the customer's decision.

4) The customer's rights in the event of a defect

If the goods turn out to be defective, the customer has the right, within 3 (three) days, to demand:

free repair or replacement (primary remedies);
a price reduction or withdrawal from the contract, if:
- repair or replacement is impossible within a reasonable period;
- the Company fails to remedy the defect in time and the customer loses interest;
- repair or replacement would cause the customer significant inconvenience.

Withdrawal from the contract is not available for a minor defect.

5) Commercial guarantee (additional)

A commercial guarantee does not limit the rights granted by law.

MODI's practical rule:

A visual defect noticed on receipt or unpacking – the item is replaced immediately (in store, in the presence of a consultant; online — following the returns procedure).
A manufacturing defect that appears within 7 calendar days of purchase (this does not cover physical or mechanical damage caused by improper use) — replacement with an item of the same or higher value (on payment of the difference) from the range available at that moment.

Chapter II – Distance contracts

1) Registration and acceptance

When buying at a distance, the customer registers and marks their acceptance of the terms and policies. The contract is concluded electronically, with prior information provided.

2) Right to withdraw from a distance contract

Except for the cases excluded by law, the customer has the right to withdraw from the contract without giving any reason within 14 calendar days. The period runs:

for services — from the date of the contract;
for a sale — from taking possession of the goods;
for delivery in parts — from receipt of the last item;
for regular deliveries — from the first delivery.

To withdraw, the customer completes the form (see Annex No. 1) or sends an unequivocal statement by e-mail to info@modi.shopping.

If the Company does not provide full information about the right of withdrawal, return remains possible for a further 12 months. If the information is supplied later, the 14-day period starts from receipt of that information.

3) Exceptions (when the 14 days do not apply)

The customer has no right of withdrawal if:

the service has been fully performed with the customer's prior consent;
the price depends on the financial market and changes beyond our control;
the product was made to individual order or is clearly personalised;
the goods are perishable or have a short shelf life;
the goods are sealed hygiene or health items whose seal was broken after delivery;
by their nature the goods became inseparably mixed with another item;
digital content was supplied on an intangible medium with the customer's prior consent (knowing that this would forfeit the right of withdrawal).

4) Effects of withdrawal, return and reimbursement

On withdrawal the parties' obligations lapse and the original position is restored.

The Company:

reimburses the amount paid (and the standard delivery charge, if any) no later than 14 calendar days after receiving the notice of withdrawal.
reimburses using the same means of payment, unless the customer agrees otherwise and no additional cost arises.
may withhold reimbursement until it has received the goods back or has received proof that they were dispatched (whichever is earlier), except where it has undertaken to collect the goods itself.

The customer:

returns the goods without undue delay, and in any case no later than 7 calendar days after sending the notice of withdrawal (unless the Company undertakes to collect them).
bears the direct cost of returning the goods, unless the Company has agreed in advance to bear that cost or has failed to inform the customer in advance that the cost exists.
must keep the item in unchanged condition — handling and inspection only to the extent needed to establish its nature and functioning. Otherwise the Company reserves the right to reduce the reimbursement.

Personal data

Personal data is processed in accordance with the law and only for the purposes necessary to fulfil the order (payment, delivery, warranty service, accounting). For details, see the Privacy Policy.

Limitation of liability

The Company is not liable for delays caused by force majeure, by events beyond the control of the courier or a third party, or by the customer's breach of instructions or unauthorised use.

Governing law and dispute resolution

These terms are governed by the law of Georgia. Any disagreement will be settled by negotiation; failing agreement — before the courts of Georgia.

Annex No. 1 – Withdrawal form (template)

Customer: (first name, surname)
Address: (address)
Telephone / e-mail: (tel. / e-mail)
Order No.: (number)
Date of purchase: (date)
Date of receipt: (date)
I declare that the 14-day right applies and I hereby withdraw from the contract.
Reason for return (optional): __________________________________
Return date / consignment doc.: ______________________________________
Signature / date: _________________________________________________